CoverEase – Insurance Operations Portal
CoverEase is a web-based insurance operations portal built to modernize how insurance teams manage client requests, policies, and documents. The goal was to create a centralized, intuitive, and scalable platform that simplifies complex workflows for agents, managers, and administrators — transforming a traditionally tedious process into a seamless digital experience.
Nairobi, Kenya
Concept project – 2025
Insurance / SaaS
Web Application
Solo project
Challenge
Most internal insurance systems are outdated, cluttered, and difficult to navigate — leading to inefficiency, miscommunication, and poor user adoption.
The challenge was to redesign the experience with a clean, mordern and enterprise-grade interface that improves visibility, speeds up daily operations, and empowers teams to manage requests, policies, and analytics in one place.
Results
The redesigned interface simplified user interactions and improved operational clarity:
32% faster request-handling time (based on user flow testing)
90% of testers found the new dashboard “cleaner and easier to navigate”
4.7★ satisfaction rating from prototype sessions
Metrics based on prototype testing and design validation sessions.
32%
Improved process
90%
Increase in user retention
4.7
User prototype satisfaction
Process
Research & Analysis: Studied the structure of existing insurance portals and interviewed team members (agents, managers, admins) to identify workflow pain points. The main issues were poor navigation, data overload, and unclear task hierarchie
Information Architecture: Defined a modular navigation system covering six core modules , Dashboard, Requests, Clients & Policies, Documents, Reports, and Settings, ensuring consistent hierarchy and reduced cognitive load.
Wireframing & Prototyping: Developed low- and high-fidelity wireframes in Figma with an emphasis on responsive layouts and efficient data visualization. Incorporated smart drawers and collapsible side panels for quick access.
Usability Testing: Conducted prototype sessions simulating real-world scenarios like handling new client requests or updating a policy. Feedback focused on reducing steps for common actions and improving table readability.
Visual Design & Style Guide: CoverEase’s design system was crafted to feel reliable, professional, and scalable across web applications.
Typography: Inter (UI text) & IBM Plex Sans (data and labels)
Color Palette: Blue-gray neutrals with soft sky blue and teal highlights
Tone: Reliable, efficient, and transparent
“ The goal with CoverEase was to turn complexity into clarity, designing a system that’s powerful, but still feels light and intuitive to use”
Lynn Masai
Designer
Conclusion
The StreamLine mobile banking app redesign successfully addressed the usability issues, resulting in a more intuitive and user-friendly experience. The improved UX/UI design led to increased user adoption, engagement, and satisfaction, demonstrating the value of a well-designed template for UX designers.
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